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DICKIES ON-LINE SHOPPING HELP
How to Track your order:
Click on the button below to view the status of your shipment(s).

How to Contact Customer Service
(1-866-411-1501 or customerservice@dickies.com
):
Customer service can assist you with garment inquiries and order information. Hours
of operation are Monday to Friday 8:00 am to 6:30 pm Central Time. When calling
Dickies about an order, please have your customer number and order number available.
These were emailed to you following your order.
If you are emailing Dickies about an order, please remember to include your customer
number and order number in your message.
If you are inquiring about the status of a shipment, please refer to the email we
sent to you that includes a tracking number. Please note that tracking status is
not available for US Postal Service shipments.
How to Shop:
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Choose a Category:
(e.g. Men, Women, SchoolWear, etc.) by clicking on one of the Category images.
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Choose a Group Style:
(e.g. Pants, Shirts, etc.) from the second line of the navigation bar at the top
of the page.
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Choose a specific item:
(e.g. Poplin pants, 874 Traditional) either by clicking on the product image or
on the Product page the link on the right hand side of the page.
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OR
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note:
you can skip the above three steps if you know the catalog number for the item you
are interested in and using our catalog number feature.
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Choose sizes and quantities:
for any of the listed colors. You may enter multiple selections (for different colors)
at one time.
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Adding items and checking out:
When you are finished your selections, click on the add to cart button. Once you
have made your final selections, you may click on the checkout button to proceed
to the checkout stage.
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Registration:
If you are a first time visitor, please enter your email address and choose a password.
We also request that you supply a hint for your password that we can provide to
you if you forget your password. Please choose a password and hint that is easy
to remember but only you will know. For example you could use your mother's maiden
name for the password and use "mother's maiden name" for the hint.
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Passwords:
If you have purchased on Dickies.com before, you will have already chosen a password.
Please enter your email and the password you had previously chosen. If you have
forgotten your password, please click on "forgot my password" and we will
provide the hint that you had chosen. If your hint doesn't help you remember your
password, click on the "email me my password" and we will send you your
password by email.
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Promotion / Key Code :
If you have received a Promotion / Key Code from us, you may click on the link shown
here to enter it.
Note: On the Promotion / Key Code page, some of our codes are case sensitive.
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Billing & Shipping info:
Please enter (or check over) your billing and shipping information. Please note,
the address and zip code for your billing address must match the address and zip
code used for your credit card statements.
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Order Review:
Please review your order and if it is correct please enter your credit card or debit
card information in the space provided. Please ensure you enter the correct expiry
date.
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Payment info:
Once you have reviewed your order and entered your payment information, click on
complete purchase. At this point we will confirm and authorize, but not charge,
your credit card. Your credit card will only be charged at the time Dickies ships
your items.
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Confirmation:
You will receive an email, usually within 10 minutes, that will provide your order
confirmation and order details. You will also receive an email when your item is
shipped.
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6 pair limit:
If you would like to order more than 6 of one specific item, such as for a workplace
or for a sports team, please contact 1-866-411-1501 and speak with a customer service
representative.
Inventory Status Messages:
Williamson-Dickie Manufacturing believes that it is important to let you know in
advance when there may be low inventory or backorders for items you wish to order.
For every size of every garment, we indicate if the item has to be backordered or
if inventory is low and may need to be backordered.
This allows you, the customer, to decide whether you are willing to wait for your
first choice that may be backordered, or choose another color or style that you
can get right away.
If you choose to cancel a backordered item even after you have placed your order,
this can be done by calling 1-866-411-1501 with the order number information we
have forwarded to you by email.
Returns & Exchanges:
Dickies has a 100% satisfaction guarantee. If for any reason you are not satisfied
with your Dickies® garment we will replace the item or refund your payment
Click here to print our online return form.
OR
- Please enclose the returns form (or original packing slip) that was sent with your
order
- Please include your original order number (the 7 digit number)
- Please provide instructions (e.g. are you returning this item for a refund or exchange?)
- If you are exchanging an item, please provide details regarding the items you would
like (Style number, color, size, quantity)
Please ship the item prepaid via UPS or Parcel Post Insured to:
The Worker's Choice
201 Intermodal Parkway
Ft Worth TX 76177
Your credit card will be credited once we receive your goods. If you paid by check
or money order, a refund check will be sent back to you.
Shipping info:
Dickies offers standard, two day and three business day delivery. We also offer
delivery to Military APO/FPO addresses through the US Postal Service. Any shipments
to P.O. boxes must also ship via US Postal Service. Expedited service is not available
for APO/FPO addresses or P.O. Boxes.
Shipments to Alaska and Hawaii are sent by 3 day delivery.
Any order may be delayed pending verification. In this event, Williamson Dickie
will not be responsible for expedited freight charges.
Dickies provides the following shipping options to choose from:
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Standard Shipping (up to 8 days): |
$5 |
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3 Business Day Shipping: |
$10 |
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2 Business Day Shipping: |
$20 |
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APO/FPO Shipping: |
$5 |
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PO Box Shipments: |
$5 |
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Alaska/Hawaii: |
$15 |
Security:
Dickies.com utilizes industry standard security measures to protect both your personal
and credit card information. You will notice that once you reach our registration
page, a "lock" symbol appears at the bottom of your page and the page
URL is preceded by https:// instead of
http://. This indicates that any further communication with Dickies.com
is protected by SSL encryption.
Credit Card information is further protected by our Credit Card processor to ensure
that your credit card information remains secure.
Tax Information:
Sales tax is added to all orders delivered in AR,
AZ, CA,
CO, FL, GA,
IA, IN,
KS, KY, LA,
MD, MI,
MN, NC, ND,
NE, NJ,
NV, NY, OH,
OK, PA,
RI, SC, SD,
TN, TX,
UT, VT, WA,
WI, WV, and WY based on the appropriate rate of sales tax in each
state.
Click here for size charts and fitting help
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